Return and refund statement

Fortunately, every order has a 15-day return or money-back guarantee. This entitles you to request a refund or replacement within 15 days after receipt of the item. The return shipping costs shall be paid by the buyer. To make a claim, please follow any of the options below.

1Our refund situation

product problem
We are committed to providing you with high-quality items. However, if the goods you receive do not match the goods you ordered, or the product has some quality problems. We will process the refund request within three working days.
2. Item is out of stock
If you buy an item but cannot ship it due to insufficient stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.
3. PayPal issues
If your PayPal account name and address do not match your order name and shipping address, we will send you a verification email via email. If you do not reply to us within three working days, we will automatically refund.
2 return process

Please include the following information in the return package:
① Order number and product SKU to be returned.
②Transport label (outside the package).
③ Reason for return.

Please show us the problematic items via email, for example, show us photos of quality-related problems or wrong-sized items via email.
We will refund you after receiving your package and checking it.

2. Return address
Please contact us for a refund before returning any items. Unless you have arranged to return it to us, we will not accept returned items.
Consignee: ruichen
Contact us: ruichenkjkf@outlook.com



3. Return notice
①For hygiene reasons, we cannot refund earrings, underwear, underwear, swimwear unless the items are obviously defective.
②Please contact us within 15 days after receiving the order.
③Please send the items back to us through the local post office instead of DHL, UPS, TNT and FEDEX. Choosing one of the above fast delivery methods may incur import taxes, and due to the customs clearance process, delivery may be delayed. We will only arrange a replacement or refund after receiving and inspecting the returned item.
④Once you receive your returned items and comply with our return policy, we will refund you through the payment method used at the time of purchase.
⑤ Please handle it within 2-3 weeks after sending the return notice. After successfully processing your return request, we will send you an email.
⑥For orders shipped to Brazil or Russia, you can contact our customer service and request a return within 40 days after delivery. spidermale.com. Reserve the final decision on the interpretation of these return policies.

3 freight

If the goods you want to return do not have quality problems, the customer will be responsible for paying the returned shipping fee, and then we will process the refund or exchange after receiving the goods.

4 other situations

If you encounter a special situation not covered by the above policy, please contact us

5 Policy conditions and requirements

product quality problem
Steps: send an email to our customer service → upload your product picture/video and describe the problem → customer service confirmation → choose your solution
Claim period: 15 days from the date of receipt of the item.
Customer service response time: within 24 hours
Solution: 72 hours after confirming the problem, customer service will send a replacement part or a full refund.

2. The product is unqualified
Steps: send an email to our customer service → explain the reason → customer service confirmation → return the product → customer service confirm the returned item → refund
Request period: 15 days from the date of receipt of the item.
Customer service response time: within 2 to 3 weeks after receiving your product.
Solution: After we receive and inspect the item, customer service will refund you.
Note: You are responsible for all shipping costs, including the initial shipping costs for sending items to you.

3. Wrong item
Steps: send an email to our customer service → upload your product picture/video and describe the problem → customer service confirmation → choose your solution
Claim period: 15 days from the date of receipt of the item.
Customer service response time: within 24 hours
Solution: 72 hours after confirming the problem, customer service will send you the correct item or a full refund.

6 policy exclusion
Products are not covered by our 15-day return or refund policy in the following cases:

A. Product serial numbers and products are not distributed by the lucky ones;
B. The goods are worn, damaged, stretched or contaminated.
C. Improper use will damage or wear products.
D. The returned goods do not include accessories.
E. The goods are stored or exposed to extreme environments.
F. Unauthorized maintenance, misuse, negligence, abuse, accident, alteration or improper installation;
G. Part of the set of commodities is returned;
H. The claim is made more than 15 days after you received the goods.

Full refund (not including shipping).
K: If the return is caused by the consumer, the consumer shall bear the freight. The specific cost should be calculated according to the express company you choose.

If due to our reasons, the received goods are damaged or incorrect, and for this reason, consumers do not need to bear the freight.

When returning the product, no purchase fee will be charged to the consumer.